Measuring success

"Measuring success"

Who We Are

   metriQuality prepares companies for IT audits,  collecting required documentation, and implementing controls for information security and compliance with corporate policies and regulatory requirements.

How We Help

   By monitoring what your people and processes do,
we help to ensure compliance with corporate policies and regulatory requirements.

   By measuring resource utilization:

  Are your people working effectively?
  Are your projects and/or vendors delivering the results you expect?

What We Do

Policy Management   Write and review company policies and procedures

Compliance Controls   Monitor, assess, and improve compliance controls

Performance Management   Optimize business operations through performance audits

Security Awareness Training   Train and mentor staff for compliance and information security issues

Vendor Risk Management   Manage outsourced IT projects and third-party service providers

Vulnerability Assessments   Conduct security  assessments and  minimize risk exposure

Corporate Standards   Align corporate standards with generally accepted standards

Incident Response   Plan, coordinate, and respond to security incidents



   ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

    ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. ITIL extends ISO/IEC 20000, the International Service Management Standard for IT service management, with practical applications using the ITIL framework.

    ITIL describes processes, procedures, tasks, and checklists which integrates with an organization's strategy, delivering value, and maintaining a minimum level of competency. It helps establish a baseline from which it can plan, implement, and measure operational improvement and demonstrate compliance.

Why is this important to you?

Because ITIL can be used to demonstrate compliance and to measure improvement for something you truly value: the capability of your business to satisfy customers and operate more efficiently.

    metriQuality can apply ITIL principles and practices to everything we deliver -- including compliance and information security tasks.

Key Benefits of ITIL

    ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments.

    Successfully adopting ITIL can help you improve services by providing ways of helping:

  • Manage business risk and service disruption or failure

  • Improve and develop positive relationships with your customers by delivering efficient services that meet their needs

  • Establish cost-effective systems for managing demand for your services

  • Support business change whilst maintaining a stable service environment